Web site designer Newcastle, standard terms and conditions

Web Procurement Process

The following list describes the typical web site procurement process with ne-web Ltd. The responsibilities of both the Client and ne-web Ltd during this process are outlined. The client should ensure that these are fully understood.

• Initial Client Enquiry: The client contacts ne-web Ltd (hereafter ne-web) with their website requirement information.
• Agree Requirements: A telephone or onsite meeting is held with the client to agree the site specification and requirements. Note that for low cost work onsite meetings will generally not be feasible.
• Estimate Provided: ne-web provides an estimate of the costs for the design and creation of the web site and the time it will take to complete.
• Approval for Work to Commence: The client accepts the estimate, gives the go-ahead for the work and is invoiced for 30% of the estimated costs.
• Client Provides Material and Content: The client must provide all agreed written material, information and images before work commences.
• Work Commences: Upon receipt of payment of the initial invoice ne-web will commence work on the project and upload the developing site to a temporary space on the Internet. This will allow the client to view and approve the on-going work and to provide feedback.
• Completion: When the client agrees that the site meets the requirements an invoice for the final amount will be issued. Upon settlement of this invoice the site will be released for upload to the client's server or permanent web space.
• On-going Maintenance: Any regular maintenance or search engine promotion activity is then agreed.

Standard Terms and Conditions

• 1. Contract: The client's approval for work to commence shall be deemed a contractual agreement between the client and ne-web. Important: Approval for the work to commence and payment of the advance fee indicates that the client accepts these terms and conditions.
• 2. Intellectual Copyright: ne-web will hold intellectual copyright of any material, including any source code, created for the client until payment of the final invoice. At this time it will become the property of the client. Any software or web systems provided as part of the project may be subject to a separate software license agreement.
• 3. Registration Charges: All third party costs arising from the registration of a domain name shall be met by the Client. ne-web recommend that clients register their own domain names so that they have full ownership of these but where we have registered a domain name on the client's behalf we agree to transfer this domain name to the client immediately upon request and without a release charge.
  
  The contract exists between you the client and the registrar in question, we are merely acting as your agent.
• 4. Search Engine Promotion: ne-web are not responsible for the client's on-going web site promotion. Should the client require the site to be promoted on an ongoing basis a separate contract must be agreed. The order in which websites are ranked in the natural search results is controlled by the search engines. While we can optimise your site for this we are unable to make any guarantees about the success of any search engine promotion activity.
• 5. Cancellation: Should the client wish to cancel at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly.
• 6. IMPORTANT! Failure to Provide Required Website Content: We are a small business. To remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject other work and enquiries to ensure that your work is completed at the time arranged.
  
  This is why we ask that you provide all the required information in advance. On any occasion where we cannot progress your website because you have not provided the required information when you have agreed to do so, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If you agree to provide us with the required information and subsequently fail to do within four weeks of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start if you are not ready to do so.
• 7. Travel Time and Expenses: Travelling time to and from customer premises is not generally included in our estimate. ne-web reserve the right to make a charge for travelling time at our normal consultancy rates. Likewise ne-web reserve the right to charge for travelling expenses based on 45p per mile. (NOTE: There will be no charges for travelling time or expenses incurred before you give your approval for work to commence.)
• 8. Quotations: The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website commences, then we will accept these changes with the provision that additional charges may have to be negotiated.
• 9. Advance Payment: An advance of 30% is required before work can commence. After work commences this is non-refundable.
• 10. Payment terms: Payment is currently accepted by cheque or bankers draft in UK Pounds Sterling, unless otherwise agreed. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25.
• 11. Credit Card Payments: Credit card payments can also be accepted via our Paypal electronic invoice system. These are subject to a 4% surcharge. (Full payment is required in advance if paying by credit card).
• 12. Payment: Payment of any balance will be due immediately upon presentation of invoice. Full publication of the Web Pages may take place only after full payment has been received. Any material previously published may be removed if payment is not received. When this occurs a minimum charge of £50 will be required to have the site restored.
• 13. Late Payment: Accounts that have not been settled within 7 days of our final reminder will incur a late payment charge of 10% of the amount outstanding. You will also be charged statutory interest of 8% above the reference rate (fixed for the six month period within which date the invoices became overdue) pursuant to the late payment legislation.
• 14. Future Support: The website is provided to and accepted by the client as a fully functioning, completed work. ne-web is not responsible for future support. This can normally be provided upon request and for an agreed fee. No guarantee of future support is given unless an ongoing support package is negotiated.
• 15. Future Site Problems: Unfortunately malicious software, spyware, viruses and website hacking are facts of life on today's Internet. It is highly unlikely that these will affect your website, and ne-web will endeavour to protect it from this as much as we can during its creation, but we cannot be held responsible for problems that develop on sites after we have handed them over to the client.
• 16. Disclaimer of Hosting liability: For web hosting service hereafter the Service.
• 16.1 You acknowledge that ne-web has no control over the information transmitted via the Service and that ne-web does not examine the use to which you put the Service or the nature of the information you are sending or receiving. ne-web hereby excludes all liability of any kind for the transmission or reception of information of whatever nature.
• 16.2 ne-web undertakes no liability whatsoever for the acts or omissions of other providers of telecommunication service or for faults in or failures of their apparatus.
• 16.3 ne-web is not in any way liable in contract or otherwise for loss whether direct or indirect of business, revenue or profits, anticipated savings or wasted expenditure, corruption or destruction of data or for any indirect or consequential loss whatsoever.
• 16.4 ne-web makes no warranty as regards to its Services or equipment and will not be responsible for any damage allegedly suffered or claimed by you for any reason including but not limited to loss of data, wrong or non deliveries and Service interruptions.
• 16.5 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to subclause 16.6.
• 16.6 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
• 16.7 Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.
• 16.8 In any event no claim shall be brought unless you have notified us of the claim within one year of it arising.
• 17. Disclaimer of liability for content: ne-web undertakes no liability whatsoever for the content of client's websites. ne-web hereby excludes all liability of any kind for the publication of information of whatever nature on client's websites.

Notes:

Should ne-web waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit ne-web to waive the same clause on any other occasion.
By agreeing to these terms and conditions your statutory rights are not affected.
ne-web reserves the right to change or modify any of these terms or conditions at any time.